AI Phone Assistant for Swiss Medical Practices in Genève

Oui — c'est un cas d'usage typique à Genève. fonea bascule automatiquement entre FR, EN, ES, DE. Les questions d'assurance LAMal/LCA sont intégrées dans tous les scripts linguistiques.

Oui. Nous configurons les scripts pour reconnaître les badges/cartes diplomatiques et les assurances internationales. Le routage diffère pour les patients privés vs. LAMal.

Oui. Pour les périodes de garde, nous configurons une logique d'escalade vers le numéro de garde. En dehors, l'appelant est dirigé vers le 144 ou vers SOS Médecins Genève.

Yes. All persistent patient data (contacts, transcripts, summaries) is hosted in Switzerland. The revised FADP (effective 1 September 2023) including Art. 5 (specially protected data) and the GDPR are fully respected. We support your Data Protection Impact Assessment (DPIA) under Art. 22 FADP.

Initial setup takes about 30 minutes. We configure fonea with you: top call types (appointments, prescriptions, info, referrals), response scripts in German, French, and Italian, and calendar integration. After go-live you edit scripts anytime in the dashboard — or we handle changes.

Keywords like "severe pain", "shortness of breath", "bleeding", or "fever above 39 degrees" trigger an immediate handover to your practice mobile. If nobody is reachable, the assistant points the caller to 144 (ambulance) or 145 (poisoning). fonea never makes clinical judgements — that stays 100 percent with your team.

Yes. fonea captures the request in a structured form (patient, medication, dosage) and logs it. Clinical approval always happens through the doctor. This matches today's workflow where the MPA takes the request and the doctor approves it — just without the manual phone call.

In most cases, yes. fonea holds a natural conversation, asks simple questions, and adapts to the caller's pace. Patients who prefer speaking to an MPA can always be transferred to a human. What matters is that the assistant is polite and competent — once that works, acceptance tends to hold across all age groups, because an immediate answer beats a busy tone.

Yes. fonea understands Swiss German in all dialects and replies in High German or Swiss Standard German. Additionally: French, Italian, English, and Spanish — important for practices in Romandy, Ticino, and for international patients.

fonea connects via calendar interfaces to common practice management systems — Google Calendar, Microsoft 365, and most practice software via iCal or API. We clarify the integration in the kick-off call. If a direct connector is missing, the workflow runs reliably via Google Calendar or Outlook.

fonea introduces itself as a digital assistant at the start of the call. If the patient wishes to speak to an MPA, fonea transfers immediately — if someone is available — or captures a prioritised callback. The practice team receives the summary directly, and nobody is forced to use AI against their will.