The same question, ten times a day.
Trained once. Answered every time.
Around two-thirds of all business calls are routine questions: opening hours, location, prices, rest days, allergies, prescriptions, lead times. fonea learns your answers once and gives them back 24 hours a day — correctly, warmly, in six languages — without anyone on your team picking up the phone.
What is FAQ automation with fonea?
fonea is an AI phone assistant that answers your business's most frequent customer questions around the clock — opening hours, prices, location, products, processes. Your team only handles cases that really need a conversation. FADP-compliant with data hosted in Switzerland.
Why phone FAQs eat your team
The same questions cost more than you think
Every routine question pulls from work
A standard-question call takes roughly two and a half minutes — plus 23 minutes before your team is back in flow. Ten such calls a day cost four productive hours.
University of California Irvine interruption study
Inconsistent answers hurt your brand
When five team members answer the same question, you get five versions. "Are you open Saturday?" — once "Yes, until 4 pm", once "Only until noon". Customers notice. fonea gives the same approved answer every time.
Questions after hours are lost
A third of routine questions arrive after 6 pm, on weekends, or over lunch. These callers hit voicemail — or call the competitor who answers on Sunday.
Typically 30–40% of calls outside business hours
What changes
How fonea automates your FAQ
Answers in seconds, not minutes
Opening hours, address, prices, lead times, rest days: fonea knows your answers and delivers them in your brand voice — consistent, warm, correct.
Only what matters reaches your team
Complex cases, personal advice, complaints: fonea recognises the boundary of its competence and hands off cleanly. Your team has time for what people really need.
Same answer in six languages
Tourist question in English, Geneva client in French, Ticino customer in Italian: every language, every dialect — the same clean answer, no translation loss.
Set up in 30 minutes
How we get your FAQ on the phone
Collect questions
We list your top-20 to top-50 standard questions together. Your email history or contact-form data is usually all we need.
Write the answers
We draft or take over your answers — in your brand voice, in German, French, Italian, English, and Spanish.
Fallback rules
For anything fonea can't answer, we define: forward the call, schedule a callback, or dispatch an email task to your team.
Go-live
Test calls, fine-tuning, handover. You edit answers anytime in the admin area — no technical skills required.
Typical routine questions
How FAQ automation sounds in real life
Restaurant — opening hours and allergies
Two standard questions and a conversion prompt in under 15 seconds — consistent, even while three other callers are in parallel.
Medical practice — prescription refill and insurance
Trades business — service area and flat-rate price
Correct and consistent
Why automated FAQ works in Switzerland
You keep editorial control
Every answer is approved by you. If something changes — new prices, adjusted hours, new services — you update the answer in minutes. No retraining, no weekend emergencies.
Honest about unknown questions
fonea does not invent answers. If a question falls outside training, the assistant says so clearly: "I can't answer that reliably — I'll arrange a callback or put you through to a colleague."
FADP and revFADP compliant
Data hosted in Switzerland at Supabase, transient voice processing on EU servers, FDPIC-compliant AI disclosure at the start of the call. Subprocessor list public.
No voice profiles, no profiling
fonea does not identify callers by voice. Transcripts are encrypted at rest with configurable retention (default: 90 days).
Tarifs
Tarifs transparents
Inclus
- 120 minutes de conversation IA incluses
- DE, FR, IT, EN, ES + suisse allemand
- Intégration calendrier & prise de rendez-vous
- Répondeur IA 24/7
- IA interactive pour le service client
- Notifications email et SMS
- Résiliable mensuellement, sans engagement
Inclus
- 500 minutes de conversation IA
- 3 appels simultanés
- 3 numéros de téléphone
- Assistants illimités
- Utilisateurs illimités
Fonctionnalités
- Tout de Basic
- Appels sortants
Inclus
- À partir de 2'000 minutes
- Appels simultanés sur mesure
- Numéros sur mesure
- Assistants illimités
- Utilisateurs illimités
Fonctionnalités
- Tout de Professional
- Voix personnalisée
- Zero Data Retention
- SLA sur mesure
Frequently asked
What you should know about FAQ automation
How many standard questions can fonea handle?
Unlimited. In practice, the top-30 questions cover roughly 80 percent of call volume. We typically start with 20 to 40 questions and expand after a few weeks using your actual call data. New questions are added anytime via your admin area.
What happens if someone asks a question we haven't added?
fonea does not improvise. If the assistant recognises a question without an approved answer, it switches mode: direct forwarding to your team, callback scheduling with context note, or email task to the right person. You set the fallback per question category.
We update answers often — is that a problem?
On the contrary. Answers are text in an admin area you maintain. Change a price at 1 pm — the new answer is live at 1:01 pm. No intermediate steps, no waits, no weekend work.
Does fonea understand Swiss German?
fonea understands Swiss German in every dialect (Zurich, Bern, Basel, Valais, Eastern Switzerland, and more) and replies in Swiss Standard German. Quality in a business context is high because callers tend to speak closer to High German on the phone anyway.
How does FAQ automation differ from appointment booking?
FAQ automation = text answers to questions (hours, prices, location, services). Appointment booking = direct calendar access. Most customers use both: fonea answers the question and then offers an appointment on the spot when it fits.
Will it sound robotic to my customers?
fonea is designed to speak naturally, pause like a human, handle interjections, and provide context before answering. The FDPIC-compliant AI disclosure at the start creates transparency — decide for yourself before committing: call the demo number or test fonea risk-free for 30 days.
What about complaints or sensitive topics?
Emotionally charged topics belong with humans. fonea recognises stress signals in the voice, captures contact details structurally, and forwards directly when possible. If you prefer, we can set specific keywords ("complaint", "problem", "immediately") to always hand off to a person.
Is it FADP-compliant for regulated industries?
Yes. For medical practices, law firms, fiduciary offices, and other professional-privilege industries, fonea fits because the assistant does not provide advice — only standard information and clean handoff. Swiss data residency, no voice profiles, transparent subprocessors. DPA with extended clauses on request.
Further reading
First-Level-Support: 60% der Anfragen per KI lösen
KI-Telefonassistent als First-Level-Support für Schweizer KMU: Wiederkehrende Fragen beantworten, komplexe Anliegen weiterleiten. Ab CHF 90/Monat.
Wie reagieren Kunden auf den KI-Telefonassistenten?
KI-Telefonassistent Kundenreaktion: Warum sofortige Erreichbarkeit wichtiger ist als ein menschlicher Kontakt und wie Akzeptanz gezielt gesteigert wird.
Schweizerdeutsch am Telefon: Versteht die KI Mundart?
KI-Telefonassistent und Schweizerdeutsch: Welche Dialekte erkannt werden, wo Grenzen liegen und warum Hochdeutsch-Antworten die richtige Wahl sind.
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