Telephony and AI. Clearly explained.
20 compact definitions on Swiss telephony, data protection, and AI — researched with sources from BAKOM, Fedlex, EDÖB, ETH, and EPFL.
Terms
What is an AI phone assistant?
Software that handles calls autonomously, books appointments, and documents conversations.
Learn moreWhat is a Combox?
Swisscom brand name for the digital answering machine — function, variants, limits.
Learn moreWhat is call forwarding?
Three variants and GSM codes for Swisscom, Sunrise, and Salt.
Learn moreWhat is VoIP?
Voice telephony over the internet — BAKOM fundamentals for Swiss SMBs.
Learn moreWhat is cloud telephony?
Phone system as an online service instead of on-premise hardware.
Learn moreWhat is a SIP trunk?
Virtual phone line between VoIP system and the public network.
Learn moreWhat is a phone system (PBX)?
A company's switchboard — types, functions, SMB choice.
Learn moreWhat is IVR?
Classic key-press voice menu — limits and AI alternative.
Learn moreWhat is an answering machine?
Definition, history, today's forms (Combox, voicemail), and limits.
Learn moreWhat is a virtual reception?
External service that takes calls in your company's name.
Learn moreWhat is a call centre?
Inbound vs. outbound, in-house vs. outsourcing, the Swiss market.
Learn moreWhat is a hotline?
Dedicated number for support and advice — types and setup.
Learn moreWhat is a business number?
Swiss number types: landline, mobile, 0800, 0848, 0900.
Learn moreWhat is number portability?
Keep your number when switching providers — guaranteed by Swiss law.
Learn moreWhat is Swiss German AI?
Dialect speech recognition: ETH SwissDial, Apertus, practical guidance.
Learn moreWhat is a voice assistant?
Voice-controlled AI software: smart speakers, cars, phone assistants.
Learn moreWhat is an LLM?
Large language model — how it works, examples, the Swiss Apertus.
Learn moreWhat is DSG / FADP?
Swiss Data Protection Act since 1.9.2023 — principles and SMB duties.
Learn moreWhat is the EU AI Act?
Regulation 2024/1689: risk classes, deadlines, relevance for Swiss SMBs.
Learn moreWhat is a phone audit?
Systematic call analysis in five steps — template included.
Learn moreTalk directly with fonea?
A 20-minute consultation — free, no pressure.