Lausanne SMBs.
Always reachable.
Between EPFL, a lively startup scene, the Olympic HQ, and thriving hospitality, Lausanne is a young, international city. fonea answers your calls 24/7 in French, English, German, and Italian — with native pronunciation and the quality your international audience expects.
What is fonea for Lausanne SMBs?
fonea is an AI phone assistant for businesses in the Lausanne region. It answers calls around the clock in French, English, and German, books appointments, and qualifies enquiries — FADP-compliant with data hosted in Switzerland.
Lausanne economy
Industries fonea fits in Lausanne
Fiduciary & accounting
For startups around EPFL and established Vaud SMBs: fonea books appointments and qualifies first enquiries — multilingual FR/EN/DE.
To industry pageHotels
From Beau-Rivage Palace to boutique hotels in Ouchy: fonea takes reservations from around the world, even during IOC congress peaks.
To industry pageRestaurants
From Flon to Ouchy: fonea takes reservations in French, English, Italian, and German — even mid-dinner service.
To industry pageLaw firms
From commercial law to sports and arbitration (CAS): fonea qualifies first enquiries in French and English without compromising legal privilege.
To industry pageMedical practices
In the CHUV catchment area and neighbourhoods around Sous-Gare: fonea handles appointment booking, prescription renewals, and sick notes.
To industry pageSalons & beauty
From Flon to St-François: fonea books appointments in French and English, manages cancellations, and reduces no-shows with automated reminders.
To industry pageThe Lausanne reality
Where fonea fits Lausanne businesses as a scalable front desk
International clientele, three languages every day
Lausanne serves EPFL research, Olympic federations, tourism, and Swiss clients in parallel. French is the baseline — but English comes up almost every other week. fonea delivers both with no loss of quality.
Tech-savvy but time-poor clientele
EPFL spin-offs and startups expect modern channels — yet still call when it really matters. Without 24/7 reachability, exactly those leads are lost.
30–40% of lead calls outside business hours
Tourism seasonality
Summer congresses at the IOC, jazz-festival periods, international sporting events — hotels and restaurants experience call peaks no fixed reception plan can absorb.
What changes
What fonea concretely delivers in Lausanne
French at native level
No accent deviation, no bilingual staffer in between — Lausanne clients notice no difference.
24/7 for startups and tourism
Whether a call at 11 pm from Asia or on Sunday morning — fonea is reachable and logs every matter in a structured way.
FADP-compliant for EPFL and international mandates
Swiss data residency, transparent subprocessors, no voice profiles. Compliance documents on request.
Set up in 30 minutes
How we configure fonea for your Lausanne business
Kickoff
We analyse your most frequent calls, the FR/EN/DE language mix, and your seasonal patterns.
Scripting
Responses primarily in French, in parallel English, optionally German/Italian. Local references (CHUV, EPFL, Gare de Lausanne, m2/m1) can be woven in.
Integration
Calendar (Google, Microsoft 365, Apple, Cal.com), call forwarding via Swisscom/Sunrise/Salt, optional PMS for hotels or CRM.
Go-live
Test calls in all languages, fine-tuning for seasonal scripts, handover. You keep full control.
Security and compliance
Security and compliance for Lausanne SMBs
Swiss data residency
All persistent data is hosted at Supabase with infrastructure in Switzerland. No client data leaves the country persistently.
Compliance documents on request
DPA with extended clauses, audit reports, ISO-equivalency statements — fit for EPFL, NGO, and international outsourcing reviews.
No voice ID, no biometrics
fonea does not create voice profiles. Transcripts are encrypted with configurable retention (default: 90 days).
FDPIC-compliant disclosure
Callers are informed at the start in French (or their language) that they speak with an AI assistant. Mandatory under revFADP.
Prezzi
Prezzi trasparenti
Incluso
- 120 minuti di conversazione IA inclusi
- DE, FR, IT, EN, ES + svizzero tedesco
- Integrazione calendario e prenotazione appuntamenti
- Segreteria IA 24/7
- IA interattiva per il servizio clienti
- Notifiche email e SMS
- Disdetta mensile, senza vincoli
Incluso
- 500 minuti di conversazione IA
- 3 chiamate simultanee
- 3 numeri di telefono
- Assistenti illimitati
- Utenti illimitati
Funzionalità
- Tutto di Basic
- Chiamate in uscita
Incluso
- Da 2'000 minuti
- Chiamate simultanee su misura
- Numeri di telefono su misura
- Assistenti illimitati
- Utenti illimitati
Funzionalità
- Tutto di Professional
- Voce personalizzata
- Zero Data Retention
- SLA su misura
Frequently asked
What Lausanne SMBs need to know before using fonea
Does fonea speak French the way Lausanne expects?
Yes. fonea speaks French with natural intonation, no Swiss-German accent, with vocabulary common in Vaud. This is the baseline requirement for any receptionist in Lausanne — fonea delivers it from minute one.
Can fonea switch fluidly between French, English, and German?
Yes. fonea detects the caller's language and runs the whole call in that language. In Lausanne, with EPFL audiences, Olympic federations, and Swiss-German corporate clients, this is relevant almost daily.
Is fonea suitable for EPFL spin-offs and startups?
Yes. Young companies particularly appreciate that fonea is ready with little onboarding and scales with the business. We work with several fiduciaries and lawyers who serve startup clients from the EPFL ecosystem.
How does fonea handle tourism seasonality?
fonea scales without limit. Whether mid-IOC-congress or on quiet winter afternoons: costs stay the same, you only pay for actual call time. Seasonal upgrades are possible anytime.
Can fonea integrate with our hotel PMS?
fonea books reservations primarily into your linked calendar. For hotel PMS (e.g. Mews, Apaleo) we have workflows where fonea hands structured enquiries to the front desk until a native integration makes sense.
How fast is setup in Lausanne?
Setup takes about 30 minutes. We analyse your most frequent calls, build multilingual scripts (FR primary, EN in parallel, optionally DE/IT), and connect your calendar — all together with you. For Vaud clients we host on Swiss-based infrastructure as a priority.
Do you have Lausanne reference customers?
fonea is an early-stage Swiss company — we are still building up our references and only name them with explicit customer consent. In a 20-minute call we walk you through concrete use cases — from hospitality to the EPFL ecosystem — and our 30-day money-back guarantee lets you test fonea risk-free in your own operation.
Where is fonea physically located?
fonea is headquartered in Lachen SZ. For Lausanne clients we travel as needed — onboarding can equally be done remotely or in French.
Further reading
KI-Telefonassistent für Schweizer KMU: Leitfaden
Der komplette Leitfaden zu KI-Telefonassistenten in der Schweiz: Funktionen, Einrichtung, Datenschutz, Branchen und Kosten für KMU.
Viersprachig am Telefon: KI für die Schweiz
Mehrsprachiger KI-Telefonassistent: Automatische Spracherkennung, Sprachwechsel DE/FR/IT/EN und Schweizerdeutsch-Verständnis.
24/7 erreichbar ohne Nachtschicht: 5 Wege für KMU
24/7 erreichbar als Schweizer KMU: 5 Ansätze von Mobilweiterleitung bis KI-Telefonassistent. Mit Kostenvergleich und Entscheidungshilfe.
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