Tenants reach you.
Even on Saturday night.
A burst pipe on Sunday, ten viewing requests after your listing goes live, three questions about the utilities statement: fonea answers every call, prioritises emergencies, and coordinates tradespeople — while your property managers focus on their mandates.
What is fonea for property managers?
fonea is an AI phone assistant that answers tenant and owner calls at Swiss property managers 24/7, triages damage reports by urgency, books viewing appointments, and responds to standard questions — FADP-compliant with data hosted in Switzerland.
The property management reality
Why traditional phone solutions fail at property managers
Emergencies happen at night and on weekends
Heating failure in January, burst pipe on Sunday evening: exactly when tenants need to reach you, the office is closed. Voicemail leads to follow-on damage and justified complaints.
34% of tenant calls outside 8 am – 5 pm
Viewing requests overload the team
After a listing goes live on Homegate, ImmoScout24 or Comparis, 20–50 requests come in during the first 48 hours. Coordinating three viewing slots blocks half an office day.
Tradesperson coordination eats hours
Call the plumber, find a slot, inform the tenant, organise access. 30–45 minutes per damage case — at 60 cases a month that's half a full-time job just on the phone.
What changes
How fonea relieves your property management
Emergencies captured immediately
fonea recognises water damage, heating failure, or elevator malfunction as an emergency, pages the on-call service via SMS or call, and stays on the line until a human takes over.
Viewings land in your calendar
fonea sees your managers' available slots and books viewings directly in Google Calendar or Microsoft 365 — no callback, no double bookings.
FADP-compliant with tenant data
No tenant data leaves Switzerland persistently. Call logs and transcripts are hosted with our Swiss infrastructure partner — revFADP and GDPR fully respected.
Set up in 30 minutes
How we configure fonea for your property management
Kick-off
We analyse your most frequent tenant inquiries (damage, viewings, utilities, terminations) and your escalation paths.
Scripting
We write response scripts for standard questions and define the urgency matrix (emergency, urgent, normal) in German, French, and Italian.
Integration
Connect to your calendar, your property management software (e.g. Immopac, ImmoTop, Rimo R5), and the on-call phone. Call forwarding via Swisscom, Sunrise, or Salt.
Go-live
Test calls with real damage scenarios, fine-tune prioritisation, handover. You keep full control over scripts and escalation at all times.
Typical call scenarios
How fonea handles tenant calls in practice
Burst pipe on Sunday evening
fonea recognises the emergency, gives first-aid guidance to limit the damage, and pages the on-call service — every minute saved is money saved.
Apartment viewing request
Qualification right on the phone: fonea collects basic data for pre-selection and spares your team the email ping-pong.
Utilities statement question
FADP, tenant data protection and tenancy law
Why fonea is the right partner for property managers
Tenant data stays in Switzerland
All persistent data — call logs, damage reports, tenant context — is hosted with our Swiss infrastructure partner Supabase. No tenant data leaves Switzerland persistently.
Legal assessments remain with the manager
fonea does not answer questions on termination notice periods under Swiss CO, rent reduction, or defect rights. Such matters are handed over cleanly to the responsible manager — no incorrect legal information.
Transparent subprocessors
Full list of all vendors with data residency and DPF status. 30-day advance notice on every change — important for your own transparency obligations toward tenants and owners.
FDPIC-compliant disclosure
Every caller is informed at the start that an AI system is in use. This announcement cannot be disabled — it's part of our compliance DNA.
Prezzi
Prezzi trasparenti
Incluso
- 120 minuti di conversazione IA inclusi
- DE, FR, IT, EN, ES + svizzero tedesco
- Integrazione calendario e prenotazione appuntamenti
- Segreteria IA 24/7
- IA interattiva per il servizio clienti
- Notifiche email e SMS
- Disdetta mensile, senza vincoli
Incluso
- 500 minuti di conversazione IA
- 3 chiamate simultanee
- 3 numeri di telefono
- Assistenti illimitati
- Utenti illimitati
Funzionalità
- Tutto di Basic
- Chiamate in uscita
Incluso
- Da 2'000 minuti
- Chiamate simultanee su misura
- Numeri di telefono su misura
- Assistenti illimitati
- Utenti illimitati
Funzionalità
- Tutto di Professional
- Voce personalizzata
- Zero Data Retention
- SLA su misura
Frequently asked
What property managers need to know before using fonea
Is tenant data FADP-compliantly protected by fonea?
Yes. All persistent tenant data (name, address, damage report, transcript) is hosted in Switzerland with our infrastructure partner Supabase in Geneva. Transient voice processing (STT, LLM, TTS) runs on European servers in Germany with DPF or SCC safeguards. The revised FADP (effective 1 September 2023) and the GDPR are fully respected. A DPA is standard with every contract.
How does fonea recognise an emergency — and what happens then?
fonea follows an urgency matrix that we define together. Typical emergencies: burst pipe, gas smell, heating failure in winter, elevator malfunction with person inside, break-in. fonea provides first-aid guidance (shut off main valve, call 112), pages the on-call service via SMS or call, and stays on the line until a human has taken over. For "urgent" cases (e.g. broken blind motor) a task is created for the next business day; for "normal" matters (utilities question) a callback is scheduled.
Can fonea coordinate tradespeople directly?
fonea does not call tradespeople autonomously. It captures the damage, urgency, and the tenant's access window and hands the ticket to your responsible manager or on-call service. Who dispatches the tradesperson and which firm is used remains your manager's decision. You keep control over quality and cost.
Does fonea support multiple managers with individual calendars?
Yes. Every property or portfolio can be assigned to one or more managers. fonea sees the responsible manager's calendar, books slots only in their availability, and automatically escalates to the deputy during absence.
What does fonea cost compared to an external call centre?
External real-estate call centres in Switzerland typically charge CHF 3–6 per answered call or CHF 800–1,500 monthly flat rates for on-call service. fonea starts at CHF 90/month with 120 minutes — enough for roughly 60–80 calls. For large portfolios the Professional tier offers more minutes and multiple managers.
Does fonea understand tenants with dialect or foreign language?
Yes. fonea understands Swiss German in every dialect and replies in High German or Swiss Standard German. Additionally French, Italian, English, and Spanish are supported — important in portfolios with international tenants, in Romandy, or in Ticino.
Can we use fonea only during certain hours (e.g. outside office hours)?
Yes. You decide by schedule when fonea answers. Typical setups: only outside office hours and on weekends, only as overflow when the line is busy, or full 24/7. Changes are possible anytime via the dashboard.
How long is the minimum term?
There is no minimum term. The contract is monthly and can be cancelled anytime. In the first 30 days a no-questions-asked money-back guarantee applies.
Further reading
Immobilienverwaltung: Wenn 500 Mieter anrufen
KI-Telefonassistent für Immobilienverwaltungen: Schadensmeldungen, Nebenkostenfragen, Besichtigungen und Notfälle effizient bearbeiten. DSG-konform.
24/7 erreichbar ohne Nachtschicht: 5 Wege für KMU
24/7 erreichbar als Schweizer KMU: 5 Ansätze von Mobilweiterleitung bis KI-Telefonassistent. Mit Kostenvergleich und Entscheidungshilfe.
Aussendienst: Erreichbar trotz Kundenterminen
KI-Telefonassistent für Aussendienstler: Anrufe qualifizieren, priorisieren und zusammenfassen. Ab CHF 90/Monat, DSG-konform.
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