You are with a customer.
fonea picks up.
Instead of dumping every missed call on voicemail or leaving prospects hanging, fonea answers every call instantly, captures the matter in a structured way, and schedules the callback for exactly the slot when you are back at the desk or in the van.
What does fonea do for field teams?
fonea is an AI phone assistant that answers calls for mobile staff while they are with a customer. fonea qualifies the matter, answers routine questions, and schedules a callback in the next available slot — synced with the staff member's calendar.
The field reality
Why phones ring — and nobody picks up
Hands full, ears protected
Whoever is under a sink, on a roof, or in a client meeting cannot take a call at the same time. The phone keeps ringing — and the next job goes to the competitor.
3–5 missed calls per assignment day
Voicemail no longer works
Roughly four out of five callers hang up the moment the voicemail beeps. Whoever wants an appointment or a quote just tries the next provider — and they answer.
~80 % hang up without leaving a message
No signal in basements or parking garages
Even if you wanted to pick up: boiler rooms, underground garages, and lifts kill reception. Ten minutes later your caller has moved on.
What changes
What fonea delivers for field teams
No more missed calls
fonea answers every call instantly — whether you are under a sink, on a roof, or in a client meeting.
Scheduled callback, not callback chaos
fonea checks your calendar and agrees on a realistic callback — "tomorrow between 11 and 12" instead of "I will try again".
Complete handover info
You get structured name, number, matter, urgency, and callback window — via SMS, email, Slack, or Teams.
Set up in 30 minutes
How we configure fonea for your field team
Kick-off
We map your typical day, your most common call reasons, and your callback rhythm.
Question set
We define what fonea should capture: emergency vs. routine, quote request, appointment change, warranty case.
Integration
Connect to your calendar (Google, Microsoft 365) and your comms (SMS, Slack, Teams, email). Call forwarding from mobile.
Go-live
Test calls, fine-tuning of prioritisation, handover. You keep full control of scripts and escalation.
Typical field scenarios
How fonea handles field calls
Tech in an underground garage
fonea distinguishes emergency vs. routine and schedules accordingly. If the heating is truly down, the emergency alert fires immediately.
Service tech in a client meeting
fonea separates "needs the technician" from "office can handle it" — saves field staff unnecessary callbacks.
New lead for a field sales rep
fonea qualifies the lead before the callback. The rep already has the key facts before dialling.
FADP, revFADP and field-readiness
Why fonea fits mobile teams
Call forwarding from mobile
fonea works with Swisscom, Sunrise, and Salt. No new number, no new SIM — you simply forward calls on "unavailable" or "busy".
Data hosted in Switzerland
All call data and transcripts are stored with our Swiss partner Supabase. No customer data leaves Switzerland persistently.
Instant emergency escalation
On a recognised emergency (water damage, heating failure, power outage), fonea alerts you instantly via SMS or push — independent of the normal callback flow.
FDPIC-compliant disclosure
Every caller is told at the start of the call that an AI assistant is handling it. That protects your brand and builds trust.
Prezzi
Prezzi trasparenti
Incluso
- 120 minuti di conversazione IA inclusi
- DE, FR, IT, EN, ES + svizzero tedesco
- Integrazione calendario e prenotazione appuntamenti
- Segreteria IA 24/7
- IA interattiva per il servizio clienti
- Notifiche email e SMS
- Disdetta mensile, senza vincoli
Incluso
- 500 minuti di conversazione IA
- 3 chiamate simultanee
- 3 numeri di telefono
- Assistenti illimitati
- Utenti illimitati
Funzionalità
- Tutto di Basic
- Chiamate in uscita
Incluso
- Da 2'000 minuti
- Chiamate simultanee su misura
- Numeri di telefono su misura
- Assistenti illimitati
- Utenti illimitati
Funzionalità
- Tutto di Professional
- Voce personalizzata
- Zero Data Retention
- SLA su misura
Frequently asked
What dispatchers need to know before using fonea
Who has access to the handover information?
You configure per person or per team who receives which calls. A field tech only sees their own calls, the dispatcher sees the whole team. All access is auditable and documented FADP-compliantly.
Does fonea integrate with Teams, Slack, and SMS?
Yes. fonea sends handover information via SMS (ideal in the field), Slack, Microsoft Teams, or email. Each staff member can set a preferred channel — SMS for the tech on site, Slack for the rep working from home.
How does fonea prioritise callbacks?
fonea recognises emergencies (water damage, power outage, heating failure) and flags them as priority 1 — with push alert. Appointment changes and quote requests land as priority 2 with a 24h callback target. You define the rules.
Does it work for several field staff in parallel?
Yes. fonea handles unlimited parallel calls. Each staff member has their own extension or forwarding — fonea recognises who the call is for and routes the handover to the right person.
What if a customer insists on speaking to the technician directly?
fonea explains politely that the technician is with a customer, offers two callback slots, and notes the preferred time. On emergencies, fonea can warm-transfer to a stored emergency number (dispatcher, manager).
Does fonea understand Swiss German and regional dialects?
Yes. fonea understands Swiss German in all dialects (Zurich, Bernese, Basel, Valais, etc.) and replies in High German or Swiss Standard German. Plus French, Italian, English, and Spanish.
Does fonea replace our dispatcher?
No — fonea is the first filter. The dispatcher still decides who drives where. fonea ensures the dispatcher already has the relevant info: matter, urgency, address, preferred time. That saves 3 to 5 minutes of clarification calls per job.
Further reading
Aussendienst: Erreichbar trotz Kundenterminen
KI-Telefonassistent für Aussendienstler: Anrufe qualifizieren, priorisieren und zusammenfassen. Ab CHF 90/Monat, DSG-konform.
Handwerk: Kein Auftrag mehr verpasst
KI-Telefonassistent für Schweizer Handwerker: Aufträge annehmen, Notdienst-Anrufe weiterleiten, Offerten qualifizieren. Sanitär, Elektro, Schreinerei.
Selbständige: Erreichbar ohne Dauerstress
Über 600000 Selbständige in der Schweiz kämpfen mit Erreichbarkeit. So nehmen Coaches, Berater und Freelancer jeden Anruf an, ohne unterbrochen zu werden.