The animal needs help now.
You are in surgery.
Swiss small-animal practices receive 70 to 120 calls per day — routine appointments, vaccination questions, food and medication queries, real emergencies. While you operate or treat, every third call is missed. fonea answers calls 24/7, triages emergencies by severity, books appointments straight in your calendar, and escalates urgent owners to your team immediately — FADP-compliant, with Swiss data hosting.
What is fonea for veterinary practices?
fonea is an AI phone assistant that answers calls in Swiss veterinary practices 24/7, books appointments, runs recall campaigns, and triages emergencies by symptoms — medical judgement stays exclusively with the vet. FADP-compliant with Swiss data hosting.
The reality with dog, cat, mouse
Why the phone is especially tricky in vet practices
Surgery in progress, phone rings — and it matters
While the vet is in surgery, a dog owner calls: her dog ate a chocolate bar. Poisoning or harmless dose? Without human triage, the call is lost — or an emergency lands on voicemail.
Up to 30% missed calls during OR hours
Vet assistants juggle reception, cash desk, lab, and phone
Assistants take in animals, ring up, prep samples, assist treatment. The phone is the fifth task. At peak times, patients at the counter suffer — or calls go missed.
Recall calls are expensive busywork
Annual vaccination appointments, deworming reminders, post-spay check-ups: hundreds of outbound calls per month, 80% land on voicemail. This routine work ties up the team — and recall success suffers.
After-hours emergencies need clear triage
Sunday evening, dog vomited — vet hospital or wait until Monday? Without 24/7 reachability you lose emergencies to competitors or leave owners stranded.
What changes
How fonea relieves your veterinary practice
Every call reaches someone
fonea picks up calls in parallel to surgery time — also between noon and 2 pm and after 6 pm. No voicemail, no lost first contacts.
Emergency triage by defined symptoms
Keywords like "breathing heavily", "bleeding heavily", "ate chocolate", "trauma", or "cannot stand up" trigger immediate handover to your on-call number. Veterinary judgement stays 100% with you.
Appointments straight into your calendar
Routine check-ups, vaccinations, neutering, dental: fonea sees your availability, books appointments, and sends SMS confirmations — without an assistant callback.
Outbound recall calls automated
Annual vaccination reminders, deworming recalls, post-neutering follow-ups: fonea calls owners automatically, confirms or books the appointment — you see the success rate in the dashboard.
Set up in 30 minutes
How we configure fonea for your veterinary practice
Kick-off & practice profile
We capture animal types (small, large, exotic), consultation hours, on-call rules, top call types, and the routine-to-emergency ratio.
Triage scripting
We define emergency keywords per animal type (dog/cat/horse) and escalation paths — when to ring the practice mobile, when to refer to vet hospitals (Tierspital Zürich, Bern, Basel).
Calendar and practice software integration
Connect Vetera, easyVET, GePraxis, or your existing system via calendar interfaces. Call forwarding via Swisscom, Sunrise, or Salt.
Test call & go-live
You run live emergency, routine, and recall scenarios. After fine-tuning we go live. Scripts and escalation paths can be edited any time.
Typical call scenarios
How fonea handles owner calls
Suspected poisoning — chocolate
Suspected poisoning triggers immediate escalation. fonea makes no treatment recommendation — it routes to the competent point of contact.
Routine cat vaccination
Most frequent call type. fonea books appointment directly in calendar, sends SMS reminder 24 h ahead.
Post-neutering check-up (recall)
Outbound recall calls increase appointment compliance and relieve the assistant.
Animal welfare, data protection, and accountability
Why fonea is the right partner for veterinary practices
No veterinary judgement by AI
fonea makes no diagnosis, no therapy decision, no animal-welfare assessment. On uncertainty: immediate escalation to your team. Accountability stays with the vet.
FADP-compliant for owner and animal data
Owner data, animal identification, and treatment history sit in Switzerland with Swiss hosting. Transcripts are encrypted with configurable retention.
FDPIC-compliant AI disclosure
Owners are informed at the start of the call that they speak with an AI assistant — required under Art. 19 FADP.
Emergency path to vet hospitals
For emergencies outside your on-call hours, we configure the emergency numbers of Tierspital Zürich, Bern, Basel — no animal is sent away without a contact point.
Precios
Precios transparentes
Incluido
- 120 minutos de conversación IA incluidos
- DE, FR, IT, EN, ES + alemán suizo
- Integración con calendario y reserva de citas
- Contestador IA 24/7
- IA interactiva para atención al cliente
- Notificaciones por email y SMS
- Cancela cuando quieras, sin permanencia
Incluido
- 500 minutos de conversación IA
- 3 llamadas simultáneas
- 3 números de teléfono
- Asistentes ilimitados
- Usuarios ilimitados
Funciones
- Todo de Basic
- Llamadas salientes
Incluido
- Desde 2.000 minutos
- Llamadas simultáneas a medida
- Números a medida
- Asistentes ilimitados
- Usuarios ilimitados
Funciones
- Todo de Professional
- Voz personalizada
- Zero Data Retention
- SLA a medida
Frequently asked
What vets need to know before using fonea
Does fonea triage animal emergencies correctly?
fonea triages on configured keywords and predefined symptom categories — not on its own veterinary judgement. In doubt (e.g. unclear symptom description) fonea always escalates to your team. Accountability for medical assessment stays 100% with the vet.
What happens if an emergency comes in after hours?
fonea distinguishes on-call time from pure outside-of-hours time. Emergency in on-call time: immediate handover to on-call number. Emergency outside on-call time: clear escalation to Tierspital Zürich/Bern/Basel or another emergency clinic you configured.
Does fonea work with Vetera, easyVET, or GePraxis?
fonea connects via calendar interfaces (iCal/API) to common veterinary practice software. Vetera, easyVET, and GePraxis support this. If a direct connector is missing, appointment booking runs reliably via Google Calendar or Microsoft 365.
Can fonea make recall calls (vaccination, follow-up) automatically?
Yes. fonea can run outbound recall campaigns for annual vaccinations, dewormings, post-neutering follow-ups. Owners are called, the appointment is proposed and either booked directly or transferred. You see the success rate in the dashboard.
Does fonea understand Swiss German and older owners?
Yes. fonea understands Swiss German in all dialects and replies in Swiss Standard German. For older owners — common in vet practices — natural conversation flow is what matters. Anyone who wants a human is transferred at any time.
Is fonea FADP-compliant for animal and owner data?
Yes. Owner and animal data are not "specially protected" under FADP like human health data — we still treat them with the same care. Persistent data in Switzerland, transient voice processing in EU data centres, FDPIC-compliant AI disclosure.
Is fonea suitable for large-animal or equine practices too?
Yes. Emergency keywords and triage categories are configurable per animal type. For large-animal and equine practices with high emergency rates and farm visits, fonea is particularly valuable because the phone is rarely answered by the vet directly anyway.
What does fonea cost for an average small-animal practice?
From CHF 90/month with 120 minutes of call time. An average practice with 70–120 calls/day typically lands in the Professional tier. With 30-day money-back guarantee — risk-free trial.
Further reading
KI-Telefonassistent für Tierarztpraxen
KI-Telefonassistent für Tierarztpraxen: Notfälle erkennen, Termine nach Tierart buchen, emotionale Anrufer auffangen. Mit Schweizer Datenschutz und ROI-Rechnung.
DSG und KI-Telefonie: Was Sie wissen müssen
Das Schweizer DSG stellt eigene Anforderungen an KI-Telefonie. 6 Pflichten, persönliche Haftungsrisiken und Checkliste für DSG-konforme Anbieter.
Proaktive KI-Anrufe: Erinnerungen und Follow-ups
Wie ausgehende KI-Anrufe Terminerinnerungen, Rückrufe und Reaktivierung automatisieren. Use-Cases, rechtliche Spielregeln und Setup für Schweizer KMU.
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