Wie geht fonea mit Konflikt-Checks vor Mandatsannahme um?
fonea nimmt strukturiert Anliegen, Gegenpartei und betroffene Personen auf — als Vorbereitung für Ihren internen Konflikt-Check. Die Mandatsannahme selbst entscheidet immer der Partner; fonea bucht keinen Mandatstermin, ohne dass Sie freigegeben haben.
Eignet sich fonea für Schiedsgerichts- und Banken-Mandate?
Ja. Datenhaltung in der Schweiz, erweiterte DPA-Klauseln auf Anfrage, klare Retention-Regeln. Für besonders sensitive Mandate (z. B. Compliance-Anwaltsvorbehalt) hinterlegen wir eine sofort-Eskalations-Logik, ohne dass fonea inhaltlich aufnimmt.
Funktioniert fonea mit WinJur, Advokat oder Dictum?
fonea bindet sich über Kalender und CRM-Schnittstellen an gängige Kanzlei-Software an. WinJur, Advokat und Dictum unterstützen iCal/API. Für direkte Connectoren klären wir individuell beim Onboarding.
Does fonea breach attorney-client privilege under Art. 13 BGFA?
No. fonea deliberately provides no legal advice. It takes messages, qualifies first-contact enquiries, and routes clients to the responsible lawyer. This means no attorney-client relationship arises with the AI. Transcripts are firm work-tools subject to your internal confidentiality obligations — comparable to emails and file notes. Cantonal bar associations accept digital tools as long as confidentiality is preserved and external processors are contractually bound (DPA).
Is fonea FADP and revFADP compliant for law firms?
Yes. All persistent client data is hosted in Switzerland. The revised FADP (effective 1 September 2023) and the GDPR are fully respected. A Data Processing Agreement governs processing.
How does fonea support the conflict-of-interest check?
For every first-contact enquiry fonea captures the opposing party and the rough matter summary in structured form. This information flows into your case system or via email/Slack into the intake process before an appointment is confirmed. The final conflict check remains with the lawyer — fonea only delivers the structured data.
What happens with complex or urgent matters?
fonea is not designed to give legal advice. As soon as a matter goes beyond standard information (appointment, fees, contact) or is urgent (arrest warrant, deadlines, police interview), fonea captures the situation, flags the call as urgent, and escalates immediately via SMS or push to the on-call lawyer.
Does fonea support multilingual mandates in German, French, and Italian?
Yes. fonea understands Swiss German (all dialects), High German, French, Italian, English, and Spanish. This is critical for many firms — especially in Bern, Fribourg, Valais, Ticino, and Graubünden, where mandates regularly involve two national languages.
Are there cantonal differences fonea takes into account?
Yes. Supervision of lawyers lies with the cantonal bar associations. We configure fonea so that no statements are made which could be considered improper advertising or unauthorised legal information. The specific wording is agreed with you before go-live.
How fast is fonea live for a law firm?
Initial setup takes about 30 minutes. We configure fonea with you: practice areas, lawyer allocation, standard fee information and escalation paths, and connect your calendar and case system. Test calls are run together. After go-live you adjust scripts anytime in the dashboard — or we help with changes.
Can we cancel fonea at any time?
Yes. The contract is monthly and can be cancelled anytime, no minimum term. We also offer a 30-day money-back guarantee if fonea does not meet your expectations.
