For Swiss law firms · Geneva location
Les études d'avocats genevoises sont reconnues internationalement pour leur expertise en droit international, arbitrage, droit des organisations internationales et droit bancaire. Entre l'ONU, l'OMC, l'OMS et un secteur bancaire de premier plan, une étude moyenne reçoit 30 à 60 appels par jour — beaucoup en anglais et en espagnol, souvent hors heures suisses. La discrétion est absolue : les questions de droit pénal financier, de banque privée ou de droit international privé exigent une prise en charge irréprochable. fonea apporte ici une réponse concrète : qualification structurée des premières demandes en français, anglais et allemand, séparation claire entre clients existants et nouvelles demandes, vérification de conflit préparée, hébergement suisse conforme nLPD avec clauses DPA étendues sur demande — adapté aux études avec mandats sensibles d'organisations internationales et de banques.
Typical call scenarios
Arbitrage CCI — discrétion maximale.
Demande UHNW — orientation vers private wealth.
Mandat pénal urgent — escalade immédiate.
Local references
ONU, OMC, OMS, Plainpalais, Eaux-Vives
Frequently asked
Oui. Nous configurons les scripts pour reconnaître les badges/cartes diplomatiques et adapter le routage. Clauses DPA étendues sur demande.
Niveau "discrétion absolue" : aucun nom de partie capturé au téléphone, escalade immédiate à l'avocat pénaliste. Les transcriptions sont soumises à des règles de rétention plus strictes.
Oui, automatiquement. Particulièrement utile pour les études avec clients latino-américains via Genève.
No. fonea deliberately provides no legal advice. It takes messages, qualifies first-contact enquiries, and routes clients to the responsible lawyer. This means no attorney-client relationship arises with the AI. Transcripts are firm work-tools subject to your internal confidentiality obligations — comparable to emails and file notes. Cantonal bar associations accept digital tools as long as confidentiality is preserved and external processors are contractually bound (DPA).
Yes. All persistent client data is hosted in Switzerland. The revised FADP (effective 1 September 2023) and the GDPR are fully respected. A Data Processing Agreement governs processing.
For every first-contact enquiry fonea captures the opposing party and the rough matter summary in structured form. This information flows into your case system or via email/Slack into the intake process before an appointment is confirmed. The final conflict check remains with the lawyer — fonea only delivers the structured data.
fonea is not designed to give legal advice. As soon as a matter goes beyond standard information (appointment, fees, contact) or is urgent (arrest warrant, deadlines, police interview), fonea captures the situation, flags the call as urgent, and escalates immediately via SMS or push to the on-call lawyer.
Yes. fonea understands Swiss German (all dialects), High German, French, Italian, English, and Spanish. This is critical for many firms — especially in Bern, Fribourg, Valais, Ticino, and Graubünden, where mandates regularly involve two national languages.
Yes. Supervision of lawyers lies with the cantonal bar associations. We configure fonea so that no statements are made which could be considered improper advertising or unauthorised legal information. The specific wording is agreed with you before go-live.
Initial setup takes about 30 minutes. We configure fonea with you: practice areas, lawyer allocation, standard fee information and escalation paths, and connect your calendar and case system. Test calls are run together. After go-live you adjust scripts anytime in the dashboard — or we help with changes.
Yes. The contract is monthly and can be cancelled anytime, no minimum term. We also offer a 30-day money-back guarantee if fonea does not meet your expectations.
30-day money-back guarantee. Live in 7 days. No minimum term. Attorney-client privilege preserved.