Your calls, answered professionally —
from CHF 90/month.
Traditional answering services put humans in a call centre and bill per call, during office hours. fonea answers your calls with AI: around the clock, understands Swiss German, books appointments directly in your calendar, and transfers urgent calls immediately. At a flat price.
What is a phone answering service?
A phone answering service takes business calls on your behalf so no customer is lost. Traditional providers use call-centre staff; an AI answering service like fonea answers instantly, around the clock — and books appointments itself.
The category, honestly compared
Human or AI: where traditional answering services hit their limits
Per-call pricing punishes growth
Traditional services charge a base fee plus a price per call or minute. The month your marketing finally works is the month with the highest bill. A flat price resolves the conflict between growth and cost.
Base fee + per-call charges add up fast
Office-hours coverage — exactly when you’re reachable anyway
Many answering services cover business hours; evenings, weekends, and holidays cost extra or aren’t offered. Yet out-of-hours is precisely where most calls are lost.
Off-hours cost extra — or are missing
External agents, shallow answers
An agent juggling dozens of client accounts can take a note — but rarely answer your pricing question, check your calendar, or book the appointment. The customer still waits for a callback.
Taking a note ≠ issue resolved
The AI alternative
What fonea does differently
24/7 included, no surcharge
Nights, weekends, public holidays — same flat price. The AI has no shifts, so off-hours coverage is the default, not a premium tier.
Answers and books, not just notes
fonea knows your services, prices, and hours, sees your calendar live, and books during the call. The caller hangs up with a confirmed appointment — not “someone will call you back”.
Understands Swiss German, answers multilingually
fonea understands callers from Bern, Zurich, or Valais — and answers in High German, French, Italian, English, or Spanish. A multilingual reception team at this price does not exist.
Swiss data hosting, CHF 90 flat
Persistent data stays in Switzerland, FADP-compliant with a data processing agreement. 120 minutes included, cancel monthly, 30-day money-back guarantee.
Live in hours
How to set up your answering service
Tell fonea about your business
Services, prices, opening hours, most common questions — and what counts as urgent. That becomes your script: yours, not a generic one.
Connect your calendar
Google Calendar or Microsoft 365. fonea sees free slots in real time and books without double-bookings.
Activate call forwarding
Standard forwarding via Swisscom, Sunrise, or Salt — always, when busy, or when unanswered. No number change, reversible any time.
Test call, then go live
Call your own number, test your scenarios, adjust the answers. Most businesses go live the same day.
Typical call scenarios
An answering service that actually resolves calls
Price question becomes a booking
A traditional service would note “caller asked about prices”. fonea answers the question and turns the call into an appointment.
Reschedule on a Sunday evening
Reschedules happen at any hour. Handled instantly, calendar updated, slot freed for someone else.
Caller who wants a human
Transparent escalation: whoever wants a human gets one — with full context handed over.
Swiss hosting and data protection
Professional on the phone, clean on data
Data stays in Switzerland
Persistent data is hosted in Switzerland, FADP-compliant, with a data processing agreement, encryption in transit and at rest, and configurable retention periods.
Understands Swiss German
Your callers speak dialect — fonea understands them. Answers come in clear High German or the caller’s language: French, Italian, English, Spanish.
Transparent AI disclosure
Every caller is told at the start of the call that a digital assistant is answering. This announcement cannot be disabled — transparency is built in.
No voice profiles, no biometrics
fonea creates no voiceprints. Calls are transcribed in real time and the audio discarded; transcripts are encrypted and deleted on your schedule.
Pricing
Transparent pricing
Included
- 120 minutes AI talk time included
- DE, FR, IT, EN, ES + Swiss German
- Calendar integration & appointment booking
- AI answering machine 24/7
- Interactive AI for customer service
- Email & SMS notifications
- Cancel monthly, no commitment
Included
- 500 minutes AI talk time
- 3 concurrent calls
- 3 phone numbers
- Unlimited assistants
- Unlimited users
Features
- Everything in Basic
- Outbound calls
Included
- From 2,000 minutes
- Custom concurrent calls
- Custom phone numbers
- Unlimited assistants
- Unlimited users
Features
- Everything in Professional
- Custom voice
- Zero Data Retention
- Custom SLA
Frequently asked
Answering service Switzerland — human vs AI
What is the difference between a traditional answering service and fonea?
A traditional answering service routes your calls to call-centre staff — usually during office hours, billed per call or minute on top of a base fee. fonea answers instantly with a natural voice, works 24/7 at a flat price, answers from your own script, and books appointments directly in your calendar. Complex or sensitive conversations remain a human matter — fonea transfers those to you instead of handling them itself.
How much does an answering service cost in Switzerland?
Traditional providers typically charge CHF 200–650 per month depending on call volume, often with per-call fees on top. fonea costs a flat CHF 90 per month with 120 minutes of talk time included — no activation fee, no per-call rates, cancel monthly, with a 30-day money-back guarantee.
Does fonea understand Swiss German?
Yes. fonea understands Swiss German dialects — from Bern to Zurich to Valais — and answers in clear High German or the caller’s language: French, Italian, English, or Spanish. For businesses in Romandy or Ticino, multilingualism is built in, not an add-on.
Do I keep my phone number?
Yes. fonea works via standard call forwarding on your existing line — with Swisscom, Sunrise, or Salt. No porting, no number change; forward always, only when busy, or only when unanswered, and reverse it at any time.
Where is the data stored?
Persistent data is hosted in Switzerland and processed in compliance with the Swiss FADP, with a data processing agreement and encryption. Callers are informed about the digital assistant at the start of the call, no voice profiles are created, and transcripts are deleted per your settings.
What happens when the AI can’t answer a question?
fonea never improvises. It either connects the call to your team — immediately for urgent topics — or takes a structured message with name, number, and concern, delivered by email or text. Your team calls back with full context.
Further reading
Telefonservice vs KI-Telefonassistent: Was lohnt sich?
Telefonservice Schweiz Kosten vs KI-Telefonassistent: Ehrlicher Vergleich bei 50, 100, 200 und 300 Anrufen/Monat. Mit Migrationspfad für KMU.
Kosten einer Empfangskraft in der Schweiz: Die Vollkostenrechnung 2026
Empfangskraft Kosten Schweiz 2026: Vollkostenrechnung mit Lohn, Sozialabgaben, Arbeitsplatz, Ausfällen. Plus KI-Alternative im direkten Vergleich.
Swisscom Combox: einrichten, abhören, Ansage ändern – der komplette Guide
Swisscom Combox einrichten, abhören und Ansage ändern: alle Schritte, GSM-Codes für die Klingeldauer, Nutzung im Ausland, Kosten und Lösungen für häufige Probleme.
Your answering service starts today.
Live in hours, your number stays, cancel monthly. 30-day money-back guarantee.
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