A new patient dials.
Someone answers.

Experience shows: the vast majority accept the assistant as long as it answers competently and communicates transparently. What matters is not who picks up but that someone picks up. A friendly AI assistant that books instantly scores better than a busy tone or voicemail. Patients who explicitly want a human are transferred to your assistant at any time — if available, or captured as a prioritised callback request.

Yes. Based on the caller's description, fonea decides whether to book a check-up (30 min), hygiene (60 min), pain emergency (15 min), new-patient first exam (45 min), or aesthetic consultation, and picks the right duration. "I have had tooth pain for three days" leads to a short-notice emergency slot, "I have not been in three years" to a longer first exam.

You define scenarios that trigger an instant transfer: knocked-out tooth, severe bleeding, oral trauma, major swelling. fonea connects the caller directly to your mobile, no detour. If nobody is reachable, the assistant points to the dental emergency unit. fonea never gives clinical judgements.

Yes. Dental data is specially protected under Art. 5 FADP. All persistent patient data is hosted in Switzerland with Supabase. Transient voice and AI processing (STT, LLM, TTS) runs on European servers in Germany. The revised FADP and the GDPR are fully respected. We support you through the recommended Data Protection Impact Assessment.

fonea integrates via calendar interfaces with common practice management systems — Google Calendar, Microsoft 365, and most dental practice software via iCal or API. We clarify the integration in the kick-off call. If no direct connector exists, the workflow runs reliably via Google Calendar or Outlook — no double-bookings.

fonea calls patients automatically 24–48 hours before the appointment, confirms, or offers to reschedule. Freed slots are immediately available again and can go to waiting-list patients. In practice, such reminders cut the no-show rate by 30–50 percent — for an average Swiss practice that is CHF 2,000–3,600 extra revenue per month.

Yes. fonea understands Swiss German in all dialects and replies in High German or Swiss Standard German. Plus French, Italian, English, and Spanish. For practices in Romandy, Ticino, or with international patients, this is decisive.

fonea introduces itself transparently as a digital assistant at the start of the call. If the caller prefers to speak to a human assistant, fonea transfers immediately — if someone is reachable — or captures a prioritised callback request with their concern. Your team receives the summary on mobile or by email and can call back in a targeted way.