No secretariat needed.
Still always reachable.
The football coach should no longer handle 20 calls on Wednesday evenings. The club treasurer shouldn't have to field every membership-fee question on the phone. fonea answers every call, handles routine questions, and routes complex matters to the right person — 24/7, cancellable monthly, flexibly seasonal.
What is fonea for clubs?
fonea is an AI phone assistant that answers calls to Swiss clubs and associations 24/7, responds to questions about training and rehearsal times, takes event registrations, and routes matters to the president, treasurer, or coach — FADP-compliant, no permanent secretariat needed.
The club reality
Why volunteers burn out on the club phone
The coach is a coach, not a call centre
Whoever stands on the sideline with the under-12 team in the evening doesn't want to handle 20 callbacks from interested parents at the same time. The strain leads to burnout — and eventually the coach quits the honorary role.
Callers have different hours than officials
A club president has a day job and a family in the evening. When an interested new member calls on Tuesday at noon, nobody picks up — and they join the neighbouring club instead.
Every official gets the same three questions
Where is training? How much is the annual fee? When is the next AGM? These standard questions hit president, treasurer, and coach a hundred times a year — stealing time that should go into club development.
What changes
How fonea relieves your club
Volunteers get relief
Coaches, president, and treasurer only answer the calls they're truly needed for. Routine inquiries are handled by fonea — round the clock, in every national language.
One shared club number
A single entry point, behind which fonea routes by topic: training questions to the coach, fee questions to the treasurer, press inquiries to the president.
Flexible seasonal use
Cancellable monthly. Activate fonea only during registration season, before the village tournament, or ahead of the AGM — pause during the summer break.
Set up in 30 minutes
How we configure fonea for your club
Kick-off
We capture your officials, training or rehearsal times, fee structure, and planned events — from statutes and annual plan.
Scripting
Response scripts for the top-15 inquiries (training times, fees, registration, withdrawal, event dates) in German, French, and Italian.
Integration
Connect to Google Calendar or Microsoft 365, routing logic to the right officials (president, treasurer, coach). Call forwarding via Swisscom, Sunrise, or Salt.
Go-live
Test calls with typical member questions, fine-tuning, handover. The board keeps full control over scripts and routing at all times.
Typical call scenarios
How fonea handles calls in club life
New member wants to join
fonea qualifies the interest, communicates training times and location, and hands off cleanly to the responsible coach — no need to involve the president.
Question about the next rehearsal
Quick answer on routine questions — no uncertainty, no phone chain through the choir.
Registration for the village tournament
Event registration taken in structured form — the treasurer receives a ticket with all data and only needs to send the payment request.
FADP and member data
Why fonea fits a Swiss club
Member data stays in Switzerland
Names, phone numbers, and inquiries are hosted with our Swiss infrastructure partner Supabase. No member data leaves Switzerland persistently — important also under Art. 28 Civil Code for data protection in associations.
Routing to the right official
fonea distinguishes cleanly: training questions go to the coach, fee questions to the treasurer, press inquiries to the president. You define the rules — fonea executes them consistently.
FDPIC-compliant disclosure
Every caller is informed at the start of the call that an AI assistant is in use. In club communication this is not a barrier — members accept the technology if the information is accurate.
No budget surprises
Fixed monthly price, monthly cancellation, no hidden per-call costs. Predictable for boards with budget responsibility — and transparently explainable at the next AGM.
Pricing
Transparent pricing
Included
- 120 minutes AI talk time included
- DE, FR, IT, EN, ES + Swiss German
- Calendar integration & appointment booking
- AI answering machine 24/7
- Interactive AI for customer service
- Email & SMS notifications
- Cancel monthly, no commitment
Included
- 500 minutes AI talk time
- 3 concurrent calls
- 3 phone numbers
- Unlimited assistants
- Unlimited users
Features
- Everything in Basic
- Outbound calls
Included
- From 2,000 minutes
- Custom concurrent calls
- Custom phone numbers
- Unlimited assistants
- Unlimited users
Features
- Everything in Professional
- Custom voice
- Zero Data Retention
- Custom SLA
Frequently asked
What club boards need to know before using fonea
Is fonea worth it for a small club with 80 members?
Yes, if your officials are regularly interrupted by phone calls. Simple maths: if fonea relieves your coach or president by just three hours per month, that equals — at a realistic volunteer hourly rate of CHF 40 — CHF 120 of saved time. fonea costs CHF 90/month. Many clubs say the key point isn't the money: it's that the coach stays a coach.
Can we use fonea only seasonally — e.g. before the AGM or the village tournament?
Yes. The contract is cancellable monthly, no minimum term. Many clubs activate fonea deliberately: during the four weeks of registration season, two weeks before a major event, or during the pre-Christmas period for cultural clubs. Pause in the summer break.
How does fonea route to different officials?
fonea recognises the topic and routes to the responsible official — training questions to the coach, fee and donation questions to the treasurer, press or strategic questions to the president. Routing happens via SMS, email, or a direct call. If nobody is reachable, fonea books a callback with a committed time window for the caller.
Is member data FADP-compliantly protected at fonea?
Yes. All persistent member data (name, phone number, inquiry, transcript) is hosted in Switzerland with our infrastructure partner Supabase in Geneva. Transient voice processing runs on European servers in Germany with DPF or SCC safeguards. The revised FADP and the GDPR are respected — important because clubs are subject to the same data-processing obligations as SMEs.
Does an official need to maintain the system daily?
No. After setup, fonea runs autonomously. A board member receives a weekly call overview by email or dashboard. Changes to scripts (new training times, updated event price) take minutes in the dashboard — no technical know-how needed.
Does fonea also work for music clubs and cultural associations, not only sports?
Yes. The use case is the same: standard questions on rehearsal times, performances, concert tickets, membership, fees. We adapt scripts to your club type — music band, choir, theatre club, yodelling club, shooting club, scouts, nature or heritage association.
What happens to our current club phone?
You keep your existing club number. fonea is activated via call forwarding (with Swisscom, Sunrise, or Salt) — either always, only on no-answer, or on schedule (e.g. evenings and weekends). Changes are possible anytime.
Does fonea understand Swiss German and other national languages?
Yes. fonea understands Swiss German in every dialect and replies in High German or Swiss Standard German. Additionally French, Italian, English, and Spanish — important for clubs in mixed-language regions (Biel/Bienne, Fribourg, Valais, Ticino).
Further reading
Vereine: Professionell erreichbar ohne Büro
KI-Telefonassistent für Vereine und Verbände: Mitgliederanfragen beantworten, Veranstaltungsinfos geben. Für weniger als ein Vereinsbeitrag.
Selbständige: Erreichbar ohne Dauerstress
Über 600000 Selbständige in der Schweiz kämpfen mit Erreichbarkeit. So nehmen Coaches, Berater und Freelancer jeden Anruf an, ohne unterbrochen zu werden.
Saisongeschäft: Erreichbar ohne Temporärpersonal
Saisonale Schweizer KMU bewältigen Anrufspitzen ohne Temporärpersonal. KI-Telefonassistent als flexible Lösung, pausierbar in der Nebensaison.
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