Your crew is carrying furniture.
fonea takes the quote request.
Whoever is driving the van or carrying a sofa down the stairwell cannot pick up the phone. Meanwhile the caller collects the next quote. fonea answers every call and captures everything your quote needs: route, home size, floor and lift access, specials like a piano or storage — and the preferred date.
What is fonea for moving companies?
fonea is an AI phone assistant that answers calls at Swiss moving companies 24/7, captures quote requests in a structured form — route, rooms, floor, lift, preferred date — and books survey appointments directly in your calendar. FADP-compliant with data hosted in Switzerland.
The reality of the moving business
Why moving companies structurally lose quotes
You cannot carry a wardrobe and a phone at once
The crew is carrying furniture, the boss is driving the van, the office is empty. That is exactly when prospects call — often in the evening after work, when they have time to organise their own move.
Call peaks when nobody is in the office
Every missed call is a lost quote
People planning a move collect several quotes and dial the next number from Google when nobody picks up. Over 70% of first-time callers leave no message — the job is gone before you ever saw it.
70% leave no message
The business clusters around a few dates
End of March, end of September, month-ends, and the summer months: when half of Zurich moves at once, the phone rings non-stop — and that is precisely when every crew is out on jobs.
Termination dates end of March & September
What changes
How fonea relieves your moving company
Every call is picked up
Whether the crew is on the road, carrying a piano, or done for the day — fonea answers, asks structured questions, and summarises every call for you.
Quote data captured completely
From where to where, how many rooms, which floor, lift available, piano or bulky furniture, furniture hoist needed, storage wanted, preferred date. You receive a qualified inquiry instead of a number on the voicemail display.
Survey appointments booked directly
fonea sees your calendar and books on-site surveys or callback slots during the call. No phone tag between two moves.
Multilingual for every caller
German including Swiss German comprehension, plus French, Italian, English, and Spanish — important for relocation clients and international moves.
Set up in 30 minutes
How we configure fonea for your moving company
Kick-off
We capture your services (residential moves, office moves, clearances, storage, international moves) and your service area.
Quote flow
We define which details fonea collects on every inquiry: route, rooms, floor and lift at both addresses, specials, preferred date — exactly the way your estimating process needs them.
Integration
Connect Google Calendar or Microsoft 365 for survey appointments. Call forwarding via Swisscom, Sunrise, or Salt — no number change, no new hardware.
Go-live
Test calls for quote requests, date changes, and international inquiries. Fine-tune the scripts — you stay in control at all times.
Typical call scenarios
How fonea handles moving-company calls in practice
Quote request for an apartment move
The price question needs structured data. fonea captures route, size, floor, lift, specials, and date — your team calculates and sends the quote without chasing the caller.
Rescheduling a booked move
Changes to booked moves are captured cleanly and handed to the team — without a slot ever being double-booked.
International moving inquiry
Complex inquiries involving containers, customs, and time windows are captured in a structured form and prepared for a callback by the right person — nothing gets lost between two jobs.
FADP, data hosted in Switzerland
Why fonea is the right partner for moving companies
Data hosted in Switzerland
All persistent data (customer data, call logs, transcripts) is hosted in Switzerland. Customer data does not leave Switzerland persistently.
Transparent processing
Full list of all vendors with data residency and DPF status. 30-day advance notice on every change.
FDPIC-compliant AI disclosure
Every caller is informed at the start of the call that an AI system is handling the call. This announcement cannot be disabled — it is part of our compliance DNA.
You stay in control
Intake fields, transfers, and scripts are yours to adjust. Monthly cancellation, no minimum term, no hardware investment.
Pricing
Transparent pricing
Included
- 120 minutes AI talk time included
- DE, FR, IT, EN, ES + Swiss German
- Calendar integration & appointment booking
- AI answering machine 24/7
- Interactive AI for customer service
- Email & SMS notifications
- Cancel monthly, no commitment
- No setup fees
Included
- 500 minutes AI talk time
- 3 concurrent calls
- 3 phone numbers
- Unlimited assistants
- Unlimited users
Features
- Everything in Basic
- Outbound calls
- No setup fees
Included
- From 2,000 minutes
- Custom concurrent calls
- Custom phone numbers
- Unlimited assistants
- Unlimited users
Features
- Everything in Professional
- Custom voice
- Custom SLA
- No setup fees
Related topics
Explore more
Related use cases
For trades, service techs, and field sales
fonea is an AI phone assistant that answers calls for mobile staff while they are with a customer. fonea qualifies the matter, answers routine questions, and schedules a callback in the next available slot — synced with the staff member's calendar.
For law firms, agencies, consultants, and trades
fonea is an AI phone assistant that answers prospect calls 24/7, qualifies them by industry, budget, timeline, and concrete need, answers simple questions directly, and hands the qualified lead over to the right account owner on your team.
Four national languages, Swiss German, English
fonea is an AI phone assistant that automatically detects, understands, and answers incoming calls in German, Swiss German, French, Italian, English, and Spanish — including Swiss dialects (Zurich, Bern, Basel, Valais German) and typical accents of international guests.
Frequently asked
What moving companies should know before using fonea
Can fonea quote prices for a move on the phone?
fonea never invents prices. Instead, the assistant captures every detail your quote needs — route, rooms, floor and lift access, specials, preferred date — and your team sends the quote. General questions you define (e.g. what is included in the price) are answered gladly. Binding prices stay with you.
Does fonea also book survey appointments?
Yes. fonea sees your calendar and books on-site surveys directly during the call — for example when a household is too large to estimate over the phone. Callback slots for complex inquiries are arranged directly too, without phone tag.
What happens to calls while the crew is out on a move?
fonea answers every call on your business number — during a move, over lunch, in the evening, and on weekends. After each call you receive a structured summary via push or email: who called, what it is about, and how urgent it is. You decide whom to call back and when.
Does fonea really capture all the details for the quote?
Yes, and equally completely on every call: pickup and destination address, home size and number of rooms, floor and lift at both addresses, specials such as a piano, bulky furniture, a furniture hoist, storage requests, and the preferred date. You define the fields during setup — fonea asks them consistently, even on a Saturday evening.
Does fonea work alongside our existing tools?
Yes. fonea requires no software migration: the summaries arrive via email or push and slot into any quoting or dispatch workflow. For survey appointments, fonea connects to Google Calendar or Microsoft 365. Call forwarding runs via Swisscom, Sunrise, or Salt — no number change.
Does fonea understand Swiss German and other languages?
Yes. fonea understands all Swiss German dialects and replies in High German or Swiss Standard German. French, Italian, English, and Spanish are also available — decisive for relocation clients, expats, and international moves.
Is fonea worth it in such a seasonal business?
Precisely because of the seasonality. In the peak weeks around the end of March, the end of September, and month-ends, most calls are lost because every crew is out — exactly then fonea catches every inquiry. In quieter periods you can run fonea as overflow or enable it selectively for fringe hours, weekends, and holidays.
Can fonea handle international moving inquiries?
Yes. fonea captures the key facts — destination country, household size, timeframe, container or part-load preference — and arranges a callback by your specialist. fonea gives no binding advice on customs, transit times, or prices; those stay with your team.
Further reading
Verpasste Anrufe: Was sie Ihr KMU wirklich kosten
Verpasste Anrufe kosten Schweizer KMU je nach Branche CHF 3000 bis CHF 80000 pro Monat. Die ehrliche Branchenrechnung mit konkreten CHF-Zahlen.
Aussendienst: Erreichbar trotz Kundenterminen
KI-Telefonassistent für Aussendienstler: Anrufe qualifizieren, priorisieren und zusammenfassen. Ab CHF 90/Monat, DSG-konform.
Welche Software funktioniert mit dem KI-Telefonassistenten?
Der Integrations-Überblick: Google Kalender, Outlook, Cal.com, easy2book, ePhysio, Denteo, Softplus, Nextlane, radtermin.ch — was heute geht und wie wir Ihre Software anbinden.