For plumbers, electricians, carpenters, painters and more · Lucerne location
Luzerner Handwerksbetriebe arbeiten in einem geografisch ausgedehnten Raum: Stadt Luzern, Kriens, Emmen, Horw, Adligenswil und das umliegende Innerschweizer Hinterland inkl. Ob- und Nidwalden. Eine mittlere Sanitär- oder Elektrofirma mit 5 bis 12 Mitarbeitenden erreicht 25 bis 50 Anrufe pro Tag. Eine Luzerner Besonderheit: die starke Tourismus-Komponente — Hotels und Restaurants haben rund-um-die-Uhr-Servicebedarf, vom Aircon-Ausfall an einem Juli-Wochenende über Kühlhaus-Defekte im Restaurant bis zur Heizung in einem Vier-Sterne-Hotel im Februar. International agierende Hotelketten verlangen oft Service in Englisch oder Italienisch. fonea entlastet konkret: 24/7-Erreichbarkeit, Luzerner Mundart-Verständnis, automatischer DE/EN/IT-Wechsel für internationale Anrufer, klare Trennung Notruf vs. Routine, geografisches Routing nach Pikett-Zonen, DSG-konformer Schweizer Hosting.
Typical call scenarios
Hotel-AC-Notfall in EN — Hospitality-SLA.
Luzerner Mundart, geografisches Pikett-Routing.
Italienische Hospitality-Anfrage — Lebensmittel-Notfall.
Local references
Luzern Stadt, Kriens, Emmen, Horw, Vierwaldstättersee, KKL
Frequently asked
Ja. Hotels und Restaurants brauchen 24/7-Service. Wir hinterlegen Hospitality-SLAs für AC-Ausfall, Kühlhaus-Defekt, Wasserschaden in Gästezimmern.
Ja. Luzerner und Innerschweizer Mundarten plus DE/EN/IT/FR. Internationaler Tourismus-Mix abgedeckt.
PLZ-basiertes Routing — wir konfigurieren Zonen für Stadt, Kriens, Emmen, Horw und weitere Innerschweizer Gemeinden.
Yes. You define keywords that trigger instant transfer: burst pipe, gas smell, power outage, heating failure, pipe burst. "My tap is dripping" stays a normal service inquiry. "The kitchen is flooded" triggers immediate transfer to the on-call number. The distinction is based on your criteria, not generic rules.
fonea answers calls on your business number regardless of where you are. After each call you receive a structured summary via push or email: who called, what they want, how urgent it is. As soon as you have reception, you see everything at a glance and decide whom to call back when.
Yes. fonea understands all Swiss German dialects and replies in High German or Swiss Standard German. Trade terminology (residual-current device, vapour barrier, pipe lining, heat exchanger) is configured during setup. French, Italian, English, and Spanish are also available — useful for callers from Romandy, Ticino, or clients with international workers.
Yes. All persistent data (customer name, address, job details) is hosted in Switzerland. The revised FADP (effective 1 September 2023) and the GDPR are fully respected.
Setup takes about 30 minutes. We configure fonea with you: greeting, services, service radius, on-call keywords, and calendar integration. Test calls and fine-tuning happen live — no IT skills required, no hardware, no number change. Call forwarding runs via Swisscom, Sunrise, or Salt.
The math is simple: an average trades job is CHF 800–5,000, a single missed large job is CHF 20,000+. If fonea wins you even one additional job per quarter, you have the annual cost back several times over. Break-even sits below one extra job per year.
Yes. Many trades businesses use fonea selectively for the hours when nobody can be on the phone: during job-site work, lunch, evenings, weekends, and holidays. When your office person is there, you can switch fonea off or run it as overflow when several calls come in simultaneously.
Yes. fonea recognises from context whether a private client or a business customer is calling and adapts its questions. For business inquiries it captures project name, scope, timeframe, and contact person. You receive a structured summary that flows directly into your estimating process.
30-day money-back guarantee. Live in 7 days. No minimum term.