Versteht fonea Zürichdeutsch?
Ja. Zürichdeutsch ist eine der gut trainierten Mundarten. fonea versteht zuverlässig und antwortet auf sauberem Schweizer Hochdeutsch — die Kombination, die Zürcher Patientinnen im Praxiskontext erwarten.
Können wir fonea für unsere expat-Patientinnen einsetzen?
Ja, das ist einer der häufigsten Use Cases in Zürich. fonea wechselt automatisch zwischen DE, EN, IT, FR und ES — Insurance-Fragen und Anmeldevorgänge sind in allen Sprachen vorbereitet.
Funktioniert fonea mit Praxissoftware wie Vitomed oder DocBOX?
fonea bindet sich über Kalender-Schnittstellen an gängige Schweizer Praxisverwaltungssysteme an. Vitomed, DocBOX, MediWin und andere unterstützen iCal/API. Die genaue Anbindung klären wir beim Onboarding in der Zürcher Praxis.
Is fonea FADP-compliant for medical practices?
Yes. All persistent patient data (contacts, transcripts, summaries) is hosted in Switzerland. The revised FADP (effective 1 September 2023) including Art. 5 (specially protected data) and the GDPR are fully respected. We support your Data Protection Impact Assessment (DPIA) under Art. 22 FADP.
How fast does fonea learn our practice?
Initial setup takes about 30 minutes. We configure fonea with you: top call types (appointments, prescriptions, info, referrals), response scripts in German, French, and Italian, and calendar integration. After go-live you edit scripts anytime in the dashboard — or we handle changes.
What happens in a real emergency?
Keywords like "severe pain", "shortness of breath", "bleeding", or "fever above 39 degrees" trigger an immediate handover to your practice mobile. If nobody is reachable, the assistant points the caller to 144 (ambulance) or 145 (poisoning). fonea never makes clinical judgements — that stays 100 percent with your team.
Can fonea take prescription requests?
Yes. fonea captures the request in a structured form (patient, medication, dosage) and logs it. Clinical approval always happens through the doctor. This matches today's workflow where the MPA takes the request and the doctor approves it — just without the manual phone call.
Will older patients cope with an AI assistant?
In most cases, yes. fonea holds a natural conversation, asks simple questions, and adapts to the caller's pace. Patients who prefer speaking to an MPA can always be transferred to a human. What matters is that the assistant is polite and competent — once that works, acceptance tends to hold across all age groups, because an immediate answer beats a busy tone.
Does fonea understand Swiss German?
Yes. fonea understands Swiss German in all dialects and replies in High German or Swiss Standard German. Additionally: French, Italian, English, and Spanish — important for practices in Romandy, Ticino, and for international patients.
Does fonea work with our practice software?
fonea connects via calendar interfaces to common practice management systems — Google Calendar, Microsoft 365, and most practice software via iCal or API. We clarify the integration in the kick-off call. If a direct connector is missing, the workflow runs reliably via Google Calendar or Outlook.
What if a patient explicitly does not want AI?
fonea introduces itself as a digital assistant at the start of the call. If the patient wishes to speak to an MPA, fonea transfers immediately — if someone is available — or captures a prioritised callback. The practice team receives the summary directly, and nobody is forced to use AI against their will.
