For Swiss law firms · Basel location
Basler Anwaltskanzleien arbeiten in einem ungewöhnlich internationalen Umfeld: trinationales Wirtschaftsrecht (CH/DE/FR), Pharma-Compliance und Life-Sciences-Mandate, Schiedsgerichts-Verfahren am Internationalen Schiedsgericht. Eine Basler Wirtschaftskanzlei nimmt täglich 35 bis 65 Anrufe entgegen — viele davon englisch- oder französischsprachig, viele ausserhalb Schweizer Bürozeiten von Anrufern aus Mulhouse, Lörrach und global. Pharma-Mandate stellen erhöhte Compliance-Anforderungen an die Datenverarbeitung; selbst Telefonate fallen unter erweiterte DPA-Vorgaben. fonea entlastet konkret: automatischer DE/FR/EN-Wechsel auch mid-call, qualifizierte Erst-Triage mit strukturierter Konflikt-Check-Vorbereitung, DSG-konformer Schweizer Hosting mit erweiterten DPA-Klauseln auf Anfrage, klare Trennung zwischen Pharma-, Wirtschafts- und Privatrecht-Mandaten.
Typical call scenarios
Pharma-Regulatorik aus US — strukturierte Aufnahme.
CH/DE Arbeitsrecht — strukturierte Aufnahme.
Internationale Schiedsgerichts-Anfrage — höchste Diskretion.
Local references
Universitätsspital, Roche, Aeschenplatz, Mulhouse, Lörrach
Frequently asked
Ja. Auf Anfrage liefern wir erweiterte DPA-Klauseln mit Pharma-Schwerpunkt. Datenhaltung in der Schweiz, klare Retention, keine Stimmprofile.
Wir konfigurieren eine "höchste Diskretion"-Stufe: keine Aufnahme von Parteinamen oder Streitgegenstand am Telefon, sofortige Eskalation an den Schiedsgerichts-Partner. Aufzeichnungen unterliegen verschärften Retention-Regeln.
Ja. Code-Switching ist in Basel Standard. fonea folgt dem Sprachwechsel mid-call ohne Stocken.
No. fonea deliberately provides no legal advice. It takes messages, qualifies first-contact enquiries, and routes clients to the responsible lawyer. This means no attorney-client relationship arises with the AI. Transcripts are firm work-tools subject to your internal confidentiality obligations — comparable to emails and file notes. Cantonal bar associations accept digital tools as long as confidentiality is preserved and external processors are contractually bound (DPA).
Yes. All persistent client data is hosted in Switzerland. The revised FADP (effective 1 September 2023) and the GDPR are fully respected. A Data Processing Agreement governs processing.
For every first-contact enquiry fonea captures the opposing party and the rough matter summary in structured form. This information flows into your case system or via email/Slack into the intake process before an appointment is confirmed. The final conflict check remains with the lawyer — fonea only delivers the structured data.
fonea is not designed to give legal advice. As soon as a matter goes beyond standard information (appointment, fees, contact) or is urgent (arrest warrant, deadlines, police interview), fonea captures the situation, flags the call as urgent, and escalates immediately via SMS or push to the on-call lawyer.
Yes. fonea understands Swiss German (all dialects), High German, French, Italian, English, and Spanish. This is critical for many firms — especially in Bern, Fribourg, Valais, Ticino, and Graubünden, where mandates regularly involve two national languages.
Yes. Supervision of lawyers lies with the cantonal bar associations. We configure fonea so that no statements are made which could be considered improper advertising or unauthorised legal information. The specific wording is agreed with you before go-live.
Initial setup takes about 30 minutes. We configure fonea with you: practice areas, lawyer allocation, standard fee information and escalation paths, and connect your calendar and case system. Test calls are run together. After go-live you adjust scripts anytime in the dashboard — or we help with changes.
Yes. The contract is monthly and can be cancelled anytime, no minimum term. We also offer a 30-day money-back guarantee if fonea does not meet your expectations.
30-day money-back guarantee. Live in 7 days. No minimum term. Attorney-client privilege preserved.